Preorder Information

At Mr & Mrs Christmas, some of our most special seasonal pieces are made available to preorder ahead of time. This allows you to secure your favourites early and plan your celebrations with confidence.

Please take a moment to read through the information below before placing a preorder.

✨What Is a Preorder?

A preorder means you are purchasing an item before it arrives in stock. Preorder items are clearly marked on the product page and include an estimated delivery timeframe.

By placing a preorder, you are reserving your item in advance, and it will be shipped to you as soon as it arrives with us.

📦Estimated Delivery Timeframes

Each preorder product includes an estimated delivery window.

Please note:

- Delivery timeframes are estimates only

- Delays may occur due to shipping, customs, or supplier factors outside our control

- If there are any significant changes to your preorder timing, we’ll always keep you updated

We recommend preordering with these timeframes in mind, especially if purchasing for a specific occasion.

🛒Ordering Preorder & In-Stock Items Together

If your order contains both preorder items and in-stock items, your order will be shipped once all items are available.

If you’d like in-stock items to arrive sooner, we recommend placing separate orders.

💳Payment

Full payment is required at the time of preorder. This allows us to reserve stock specifically for you and confirm your place in the preorder allocation.

🚫Cancellations & Refunds

Because preorder items are ordered based on customer demand:

- All preorders are final. Preorders cannot be cancelled, changed or refunded once placed

- This includes change-of-mind cancellations

- In the unlikely event that your pre-order arrives damaged in transit, you are required to lodge a claim directly with Australia Post. Their policy requires the recipient to submit the claim and they will manage the process with you. Mr & Mrs Christmas is not authorised to submit claims on behalf of customers

Please choose carefully before placing your preorder.

🎄Why We Offer Preorders

Preorders allow us to:

- Offer exclusive and limited seasonal collections

- Reduce overproduction and unnecessary waste

- Bring you carefully curated pieces designed to be treasured year after year

They also give you peace of mind, knowing your favourite items are already secured.

🧡Need Help?

If you have any questions about a preorder, delivery timeframes or anything about your order, please don’t hesitate to contact us at hello@mrandmrschristmas.com.au. We’re always happy to help!

Thank you for planning ahead and celebrating the seasons with Mr & Mrs Christmas 🤍🎄