Christmas Movie Gingerbread Rounded Mug

FAQ – Shipping & Returns

Q: How long will my order take to arrive?
A: Most orders are dispatched within 2 business days. Standard shipping in Australia usually takes 3–8 business days, express 1–3 days, and international 7–21 days depending on your location. You’ll get a tracking email as soon as your parcel is on its way!

Q: Do you offer free shipping?
A: Yes! Orders over $100 AUD enjoy free standard shipping. For smaller orders, shipping is calculated at checkout.

Q: Can I return or exchange something?
A: We want every order to bring Christmas cheer! ✨
Because our products are seasonal, we do not offer refunds for change of mind.
If an item arrives faulty or damaged, please contact us at hello@mrandmrschristmas.com.au within 7 days with photos, and we’ll arrange a replacement, exchange, or store credit.
Handmade or personalized items can only be returned if faulty or damaged on delivery.

Q: My item arrived damaged — what should I do?
A: Oh no! Please email us at hello@mrandmrschristmas.com.au within 7 days with photos. We’ll quickly arrange a replacement, refund, or store credit.

Q: Do you ship handmade or custom items?
A: Yes! Some items are made to order and may take a little extra time to dispatch. Estimated dispatch times are listed on the product page.

Q: Do you use eco-friendly packaging?
A: Always! We use recyclable and sustainable materials wherever possible — keeping your Christmas gifts green and merry.